Danny Van Thielen | Director of Zakenkantoor Van Thielen

Assurius strengthens our digital focus and customer service

Danny, could you briefly introduce Zakenkantoor Van Thielen?

"Certainly! Zakenkantoor Van Thielen has been active since 1983 and specializes in loans, insurance, and investments. We operate both as a bank agency and an insurance brokerage, allowing us to offer a comprehensive service to our clients. Based in Herentals, in the heart of the Kempen region, we have built a loyal client base consisting of both private and business customers."

What prompted you to look for a partner such as Assurius?

"We are intentionally a small office, consisting of just two business partners, my wife and myself. We value a highly personal approach and aim to guide our clients from start to finish. This means we must organize our operations as efficiently as possible and avoid getting overwhelmed by administrative work.

For me, there were two possible paths: digitization and outsourcing administrative tasks. Around that time, I came across an article by Tom Coussée, Managing Director of Assurius, in the magazine De Verzekeringswereld. It described exactly what I was looking for."

Interesting! What stood out to you in the article?

"Assurius takes care of the entire administrative workflow of claims handling. As soon as a claim is reported, Assurius takes the lead in opening the file and managing all administrative formalities. Everything is handled digitally, as they work remotely within our BRIO software and communicate on behalf of our office.

At the same time, I remain fully in control because I can access every file whenever a client has additional questions or requires specific information.

For us, it is a great reassurance to know that every claim is being followed up properly. Our clients are not even aware that an external partner is involved. Sometimes I receive an email saying, 'Thank you for the excellent follow-up, Danny.' The truth is, Assurius deserves the credit, because they are the ones sending those emails!"

Assurius manages your claims administration. Are there any other benefits to the partnership?

"Definitely. First of all, their pricing is completely transparent. Before choosing Assurius, I spoke with several providers who charged a fixed fee per claim. That never made much sense to me, because a complex liability claim is obviously very different from a minor vehicle accident.

Assurius works on a time-based model, providing us with a detailed timesheet and transparent invoice every month.

Their expertise and personal service also deserve special mention. When we contact Assurius, we do not end up in an anonymous mailbox. We have dedicated contacts within the organization, all of whom are specialists in claims handling. That is a tremendous added value."

Perhaps an unnecessary question, but would you recommend Assurius to your colleagues?

"Absolutely! Assurius is a tremendous support to our business. In a way, they are our third colleague: always present behind the scenes, never on holiday, and always available when we need them.

I am pleased to have the opportunity to put them in the spotlight. Thank you, Team Assurius!"